Contact

Please note that it may take longer than usual for us to reply to or resolve your inquiry from the official site because we are unable to verify your identification.
If you are able to log in via the app, we would appreciate your cooperation in contacting us from within the app.

  1. To confirm your character data, please contact us using the e-mail form in the app.
  2. We do not answer questions about game strategies and tactics.
    Even in the case of inquiries other than strategies and tactics, we may not be able to answer your question depending on the content of your inquiry.
  3. Please note that it may take some time for us to respond.
    We may not be able to respond to requests for a specific response deadline or "urgent" requests.
  4. If we are unable to reply to you by e-mail, or depending on the content of your inquiry, we may use other means of contact.
  5. Please note that if you include multiple questions in a single inquiry, it will take us much longer to respond.
    To ensure a smooth response, please be sure to submit one inquiry at a time.
  6. The period of investigation for the content of your inquiry will be the past one year starting from the date you submitted your inquiry.

Thank you for your cooperation and understanding.

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