Please note that it may take longer than usual for us to reply to or resolve your inquiry from the official site because we are unable to verify your identification.
If you are able to log in via the app, we would appreciate your cooperation in contacting us from within the app.

Regarding replies to inquiries

We will reply to your inquiry in order during our business hours (11:00 to 18:00), excluding Saturdays, Sundays, national holidays, and our company's designated holidays.
Please understand that it may take some time for us to reply.